Privacy Policy
Introduction
Virtual Reality Therapy Australia is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or engage with our services. We handle all personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
We may collect personal information that you voluntarily provide when you contact us, submit a referral form, book an appointment, or communicate with us through the website. This information may include your name, email address, phone number, and any information you choose to share regarding your enquiry or referral. We may also collect limited technical information such as IP address, browser type, and pages visited for website functionality and analytics purposes.
How We Use Your Information
We use personal information to respond to enquiries, provide services, manage appointments, process referrals, improve our website, and communicate with you regarding our services. Information collected helps us deliver evidence-based psychosocial treatments and improve the overall user experience on our website.
Sensitive Information
As a mental health service provider, we understand the importance of confidentiality. Any sensitive information submitted through our website is treated with strict confidentiality and is used only for the purpose for which it was provided, or as required by law. We take reasonable steps to ensure that sensitive information is protected against misuse, loss, or unauthorised access.
Sharing of Information
We do not sell, rent, or trade your personal information. Information may only be shared with trusted service providers who assist us in operating our website or delivering services, and only where necessary. In some circumstances, we may be required to disclose information to comply with legal obligations.
Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, modification, or disclosure. While we strive to protect your information, no method of transmission over the internet is completely secure.
Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated. Requests can be made by contacting us using the details provided on our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact Virtual Reality Therapy Australia through the Contact Us page on our website.